Frequently Asked Questions

Artesia Community Association 

Architectural

• What types of exterior modifications can I make to my home without requiring the approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents and Architectural section of TownSq or by going through your Architectural Review section in TownSq. 

• What’s the process for submitting the application? How long does it take to get approval?

Once the application is submitted, it will be reviewed by the ACC; the Board of Directors tasks this committee of volunteer homeowners to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the submission date. Please ensure you provide as much information as possible with your application to avoid delays. 

Board Meetings

How do I find out when the next board meeting will take place?

Quarterly Board Meeting dates and times are typically noted in the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email before the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents and Meetings- Minutes section of TownSq. 

Common Area 

• What does the Association maintain, and what am I responsible for maintaining?

Homeowners are responsible for their own units. The HOA maintains common areas, including amenities, event lawns, medians, common fences/walls, playgrounds, pools, fitness centers, and monuments. 

• I need to report a maintenance issue to a common area in the community.

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Trash and recycling is on Thursday. 

• How do I get electric/gas/water/trash service? 

Individual utilities are handled by the homeowner and transferred through the title and closing process. 

• How do I get a mailbox key?

Please get in touch with your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased for resale. 

Compliance

• I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department.  

• I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, the address of the alleged violation, and any details related to the issues. 

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers visit the community bi-weekly. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.  

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

• How do I pay for my assessment?

For your convenience, we offer several payment options:

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

• When is my assessment due?

Assessments are collected semi-annually and are due on Jan 1 and July 1.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• How do I cancel my Western Alliance auto-draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the association's operating expenses. This can include utilities, maintenance, landscaping, maintenance, staffing and insurance, 

Insurance

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• How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent: Community Policyholders, PO Box 60065, Dallas, TX 75360.

certificaterequest@communitypolicyholders.com 

214-272-4056 phone

Owner Information

Resales

Rules/Regulations

• What is the community's rental/leasing policy?

Short-term rentals are not allowed in Artesia; a minimum of 180 days or 6 months. 

• What is the community's pet policy?

Please limit pet or dog barking so as not to interfere with your neighbors' quiet use and enjoyment.

• What is the community's parking policy?

Parking on public streets is allowed; however, RVs, trailers, motorcycles, commercial vehicles, and inoperable vehicles must be kept out of public view. Please view DCCRs in the documents section for further details.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your community – at any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq, you can: 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

• Get up-to-date community news and events
  
• Request and review the status of service inquiries
  Participate in community polls
  
• Access community forms and documents
• And more…
  
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• How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

 Visit https://app.townsq.io/ais/sign-up 

1. Enter your Account Number and Zip code (Physical property address)
2. 
   
3. Provide your email address and create a password 

• How do I change my email preferences for TownSq notifications?

Once logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page, and a drop-down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password; how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.